We're Here for You
Questions about your order, our products, or want to chat about wholesale? We'll get back to you the same day.
WhatsApp Us
Chat directly with our team for order updates, product questions or quality concerns. Usually replies in minutes.
Open WhatsApp →Email Support
For detailed order issues, quality feedback, invoices or any non-urgent queries — drop us an email anytime.
craftmeatco@gmail.comCall Us
Prefer to speak with someone? Our customer care line is open Monday through Saturday during business hours.
+91 94960 58558Store Locations
Kerala
Bangalore
Delhi NCR
Wholesale
Mumbai
Common Questions
How is my order kept cold during delivery? ▶
All orders are packed with food-grade gel ice packs in insulated bubble-foil liners and then placed in a sealed corrugated box, so products arrive chilled and fresh within their shelf life.
What is your freshness guarantee? ▶
We guarantee product quality for 7 days from delivery. If anything arrives damaged, spoiled or not as described, WhatsApp us a photo within 7 days and we'll send a replacement or full refund.
Do you deliver to my city? ▶
We deliver pan-India via cold-chain courier partners. Enter your PIN code on the product page or cart to check availability, delivery time and charges for your area.
What is the minimum order value? ▶
The minimum order value for website purchases is ₹1000. This helps us cover the cold-chain packaging and delivery cost while keeping product prices fair.
Can I change or cancel my order? ▶
Orders can be modified or cancelled within 2 hours of placement, before we begin packing. After packing starts, we can arrange a return if the product arrives unsatisfactory.
Are your products FSSAI certified? ▶
Yes — we operate from an FSSAI-licensed facility in Kattoor, Thrissur, Kerala. All products are batch-tested and labelled with full nutritional info, ingredients and allergen declarations.
Do you offer gift wrapping? ▶
Yes — add Gift Wrapping at checkout to receive your order in our branded gift box with a handwritten message card. For bulk/corporate gifting, contact our wholesale team.
How do I report a quality issue? ▶
WhatsApp us a photo of the issue within 7 days of delivery at +91 94960 58558. We'll review and either dispatch a replacement or process a full refund, whichever you prefer.
Send Us a Message
Whether it's a question about an order, a product query, a media enquiry or just to say hello — fill in the form and we'll get back to you promptly.
